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March 15, 2022 Post a Comment

Fix payment and billing problems

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin panel.

Apply this data to fix your issue if yous become a payment-related warning in your Google Admin panel.

If your effect is related to a different Google service, search that product'southward Assistance Middle to ready the event.

Video: How to ready a payment issue

How to Fix a Payment Effect in Google Workspace

Step ane: Make sure your primary payment method is valid

The most common billing problem is non having a valid master payment method for automatic payments. If we can't accuse your main payment method, your account gets suspended or placed in a grace period. After y'all ready your chief payment method, any outstanding residual will be charged automatically.

If you make a manual payment to lift a payment failure, and then update your main payment method, y'all might be charged twice. If this happens, we'll employ whatever leftover credit to your next payment.

On the Admin console Home page, become to Billing Payment accounts.
Next to your subscription, click View payment methods.
View your payment methods. Verify i of them is ready to Primary, and it's valid.
(Optional) To avoid service suspension in the future, add a backup credit carte du jour for automatic payments.

If this job didn't solve your problem, continue to step 2.

Step 2: Find a solution based on an alert

If footstep 1 didn't solve your trouble, detect your alert beneath.

Alarm	Solution
Subscription suspended (free trial concluded)	Set upwards Google Workspace billing Set Essentials billing
Your payments profile is currently suspended	Verify your account information
Subscription has been suspended by your reseller	Contact your Google reseller
Subscription suspended (grace catamenia has expired) Account needs a working payment method Couldn't process your last payment The account is airtight Transaction declined Transaction declined: invalid payment method Transaction declined: low rest	Make a payment using: Your principal payment method Another payment method in your billing business relationship A new payment method If y'all're using an India credit or debit card: Troubleshoot Republic of india credit or debit cards
Menu: Expired	Make a payment using: The same menu after yous update it Some other payment method in your billing account A new payment method
Carte du jour: Expiring shortly	Update your carte du jour details
Verification in progress	Verify a newly added bank account

Verify your Google Account or banking company account

Verify your Google Account

If we tin can't verify your Google Account information, Google suspends your payments contour and dims the Make a payment push button. Verify your information by filling out this course.

Other ways to make full out the grade:

Click Learn More in the alert that says your payments contour is suspended.
Answer to the email we sent with the subject "Important Data Regarding Your Google Account." This electronic mail was sent to the email address of your payments primary contact for the domain associated with your Google Account.

Google Workspace or Cloud Identity back up can't lift your pause in this situation. You need to fill out the account verification form. In the Email field of the form, enter an email address that's listed nether Payments contacts on the BillingManage Settings page. Entering a different address can delay the response to your request.

Allow 48 hours later on submitting the class to receive a response.

Verify a newly added banking company account

Before we tin can debit a new bank account, we demand to verify information technology's actually yours. This process and the fourth dimension it takes depends on your location:

If yous're in the U.S. or Europe outside the UK, y'all verify the account by making a test deposit.
This procedure can have up to 10 days, although it oft happens much sooner. If you don't get a exam deposit afterwards 5 days, check if your test eolith failed.
If you're in the Uk, nosotros can typically verify your account within an hr subsequently you enter valid account data in your Payment settings.

While Google is verifying your bank account, you become a "Billing verification in progress" message on your Payments page in the Admin console. If yous're setting upwards billing for the first time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, y'all tin can add together a credit card to use for automatic payments until your banking company account is verified. Go to Add a credit menu as your main payment method.

Fix a mutual alert trouble

Open all | Shut all

Pay with a new payment method

On the Admin console Dwelling page, go to Billing Payment accounts.
At the top of the page, click Pay At present in the alert.
On the Make a payment screen, click the Downward pointer and choose an option.
Depending on your country/region, you might accept ii or more options to choose from, such equally:
- Add new credit or debit card
- Add a bank business relationship
Go to Payment options in my state.
Enter your account or carte data.
Click the Verify push button if it displays.
Click Make A Payment.
(Optional) Check the box to apply this payment method for time to come recurring payments.
This option sets the new banking company account or credit carte as your primary payment method.
Review the payment details, and then click Confirm Got Information technology.
If yous added a banking concern account as your main payment method, it might take a few days for your payment to go through.

Update an expired card

Follow these steps to update an expired primary payment method and then use information technology to make a payment.

To update an expired credit card that isn't your primary payment method, instead follow the steps in Update your card details.

On the Admin console Home page, go to Billing Payment accounts.
At the acme of the page, click Update in the alert.
On the Make a payment screen, update the card expiration engagement and security code (CVC or CVV).
Click Make A Payment.
Review the payment details, and so click Confirm Got It.

Update your carte du jour details

Follow these steps if your credit card:

Is expiring shortly, only hasn't yet
Has expired, merely isn't your primary payment method

If your bill of fare has expired and information technology's your primary payment method, instead follow the steps in Update an expired card.

If a credit bill of fare in your billing account is most to expire, update the card's expiration date in your Admin console. If its CVC or CVV number changes, update it too. Otherwise, we won't be able to accuse your carte du jour, putting your service at risk of intermission.

Notation: On the screen where y'all update your card'south expiration date, you tin can also update the cardholder name or the menu's billing address.

On the Admin console Home folio, go to Billing Payment accounts.
Adjacent to your subscription, click View payment methods.
Side by side to the credit card you want to update, click Fix.
Update the carte du jour information and relieve your changes.

Card number changed?

If then, you tin't alter the number on the screen where you edit the details. Instead, add together it as a new bill of fare. Then remove the old menu from your account. Go to Remove a payment method.

I get an error message when making a payment

If you lot get an mistake when you lot attempt to make a payment in the Admin console, go to Billing error messages.

I'm still having problems after making a payment

If you made a payment, simply you were charged twice or your account nonetheless isn't active, become to Troubleshoot problems after making a payment.

Barrera Hatand